Dimension Data is a specialist IT services and solutions provider that helps clients Plan, Build, Support and Manage their IT infrastructures.  

Dimension Data's 20 year legacy in networking and network-related technology solutions means we have developed areas of expertise where we consistently outperform our competitors. We can confidently say that not only do we execute these business applications well, but we do them better than anybody else.

Our People :
In our Service Delivery Organisation we employ highly trained professionals, who specialise in technical service delivery and service management.  We have in place a Service Desk that is our clients' single point of contact for any issue resolution process.  Our team of help desk analyst assess the severity of each case and either resolve the service request or escalate it to the relevant technical expert.  

Our Processes:
We have chosen to align our Service Delivery to ITIL (Information Technology Infrastructure Library).  ITIL is a framework of best practice processes and is fast becoming the worldwide industry standard for IT service management.  We have defined our procedures in line with ITIL disciplines e.g. Incident Management, Problem Management, Service Level Management.
These processes are defined across the entire Dimension Data group and are deployed consistently, enabling a uniform service across our regions and countries. Our working procedures have been directly derived from our processes and include the local specificities that enable us to meet the specific requirements of our clients in each geography and culture .